THE PAST AND FUTURE OF ROBOTIC PROCESS AUTOMATION

Introduction :
Robotic Process Automation (RPA) is one of the latest projects in Business Process Management (BPM) in recent history. Some industry experts believe that it can be more transformational than cloud computing.

However, is this innovative technology so new? Any BPM practitioner with a sense of history knows that RPA has been around for a long, long time. For example, inbound call centers have been using interactive voice response systems (IVRS) for years.

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These systems employ robots to guide customers, accept key tones or voice responses and transmit instructions to the underlying application to complete a transaction. Similarly, optical character recognition (OCR) technology, also classified as software robots, has been used for a while to offer high self-extracting efficiencies.

In addition, since the advent of web-based solutions, the industry has always used Internet BOTs (short for Robots) for automatic data publishing. The software testing industry has used a similar type of automation for many years to publish data in applications for the administration of more meaningful functional, integration, user and regression tests.
What is different from the last wave of RPA is the maturity of both the technology and the business processes to which it applies. The market for RPA is advancing rapidly, and the widespread adoption of robotic automation could radically reform the BPM market. In my opinion


This therapy was driven by a search of five results:

Cost reduction: software robots generally have at least one third of the price of an extraterritorial FTE.
Efficiency: RPA can operate 24x7 without interruptions, as long as there are applications available.
Accuracy: human FTEs receive data entry errors, while robots perform the same task in the same way as other times, as long as a judgment call is not required when processing transactions.

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Improved audit and regulatory compliance: robots can provide detailed audit records that allow for advanced business analysis and improved compliance.
Ease of change management: robots preserve the integrity of the application and data that leverages the ability to present existing applications and reuse logic, databases and validation of existing applications without deep understanding and reengineering.

In summary: RPA is not new. Undoubtedly, you and your organization have already been affected by robotic automation in one way or another. However, they say that there is nothing as powerful as an idea whose time has come. And the moment of transformation driven by RPA is now.


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